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In this episode, Mariam is joined by Jo Wright, co-founder of Coaching Culture Limited and author of the provocatively titled book, No More S**t Managers. Jo shares her journey from a 30-year career in corporate leadership to becoming a professional coach dedicated to cultural transformation. They explore the vital shift from traditional, transactional management to a transformational coaching style, a change Jo argues is essential for the high-pressure world of healthcare. Jo breaks down her 7-step framework for building a coaching culture, discussing how empathy, curiosity, and psychological safety can combat burnout, improve staff retention, and ultimately lead to better patient care.
KEY TAKEAWAY
Traditional management is often ‘transactional’ and task-focused. In contrast, a coaching approach is ‘transformational’, focusing on the human being behind the task to build trust and resilience.
Jo outlines a process for cultural change: Visualise, Strategise, Engage, Grow, Thrive, Perform, and Sustain.
While healthcare is time-pressured, investing small moments in coaching conversations empowers staff, increases efficiency, and prevents long-term burnout.
You don’t need to be a professional coach to use coaching skills. Like cooking, everyone should have basic skills to support their peers and teams, even if they aren't ‘chefs’.
A positive coaching conversation doesn't just stay at work; it has a ripple effect that improves a person's life at home with their partners and children.